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Suite Experience Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Suite Attendant to join our dynamic team at Hilton Grand Vacations. As a vital member of our housekeeping team, you will be responsible for delivering exceptional guest experiences by maintaining the highest standards of cleanliness and hospitality in our suites.
Key Responsibilities- Remove all bed linens, terry, and trash upon checkout.
- Clean bathroom(s), bedroom(s), parlor(s), living rooms, and kitchenettes.
- Make bed(s) with clean linen.
- Replace used terry in bathroom(s).
- Replace all standard guest suite supplies and branded amenities in areas of the suite to include bathroom(s) and kitchen.
- Replace any damaged, torn, or stained paper products (i.e. suite directories, channel guides, notepads, etc.) as needed.
- Replace shower curtain if stained, damaged, or discolored.
- Turn on lights to confirm accurate light bulb wattage and ensure lights are in working order.
- Vacuum and spot clean carpets and flooring.
- Vacuum all upholstered furniture and dust all furniture, fixtures, and pictures.
- Report any maintenance deficiencies.
- Ensure confidentiality and security of all suites.
- Immediately secure any lost & found items and turn them in to security and/or management.
- Provide assistance to members, owners, and guests to address questions, requests, or concerns; advance concerns to management as needed.
- Assist other team members, as needed or requested.
- Complete all required company training and compliance courses, as assigned.
- Enforce company standards and maintain compliance with all policies and procedures.
- High School diploma or equivalent experience.
- 6 months in housekeeping or related experience.
- Able to work flexible schedules including mornings, evenings, weekends, and holidays.
- Previous experience in the hospitality or timeshare industry.