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Suite Experience Specialist

2 months ago


Koloa, Hawaii, United States Hilton Grand Vacations Full time
About the Role

We are seeking a highly skilled and detail-oriented Suite Attendant to join our dynamic team at Hilton Grand Vacations. As a vital member of our housekeeping team, you will be responsible for delivering exceptional guest experiences by maintaining the highest standards of cleanliness and hospitality in our suites.

Key Responsibilities
  • Remove all bed linens, terry, and trash upon checkout.
  • Clean bathroom(s), bedroom(s), parlor(s), living rooms, and kitchenettes.
  • Make bed(s) with clean linen.
  • Replace used terry in bathroom(s).
  • Replace all standard guest suite supplies and branded amenities in areas of the suite to include bathroom(s) and kitchen.
  • Replace any damaged, torn, or stained paper products (i.e. suite directories, channel guides, notepads, etc.) as needed.
  • Replace shower curtain if stained, damaged, or discolored.
  • Turn on lights to confirm accurate light bulb wattage and ensure lights are in working order.
  • Vacuum and spot clean carpets and flooring.
  • Vacuum all upholstered furniture and dust all furniture, fixtures, and pictures.
  • Report any maintenance deficiencies.
  • Ensure confidentiality and security of all suites.
  • Immediately secure any lost & found items and turn them in to security and/or management.
  • Provide assistance to members, owners, and guests to address questions, requests, or concerns; advance concerns to management as needed.
  • Assist other team members, as needed or requested.
  • Complete all required company training and compliance courses, as assigned.
  • Enforce company standards and maintain compliance with all policies and procedures.
Requirements
  • High School diploma or equivalent experience.
  • 6 months in housekeeping or related experience.
  • Able to work flexible schedules including mornings, evenings, weekends, and holidays.
Preferred Qualifications
  • Previous experience in the hospitality or timeshare industry.