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Restaurant Operations Manager

2 months ago

Dalton, Georgia, United States IHOP Full time
Job Overview

As a Restaurant General Manager at IHOP, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our team members are motivated and productive.

Key Responsibilities
  • Team Management
    • Monitor the daily activities, performance, and workload of your team to ensure that goals and objectives are met.
    • Foster a positive and respectful work environment, promoting teamwork, accountability, and trust among team members.
  • Guest Experience
    • Connect with guests and handle any complaints in a professional and timely manner, ensuring that their experience is positive and memorable.
  • Operations and Compliance
    • Execute annual financial, local restaurant marketing, guest service, and human resource objectives for your assigned unit.
    • Ensure that there are always adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and other miscellaneous supplies.
    • Verify that the equipment and the building are in working order and that they continue to comply with federal guidelines.
  • Leadership and Development
    • Help with the recruitment, training, and retention of all team members to keep your food service team going strong.
    • Stay in compliance with local, state, and federal regulations by being diligent about correct sanitation practices and safety measures.
Requirements
  • 2+ years of management experience, preferably in a fast-paced, casual dining environment.
  • Proficiency with Microsoft Office, including Word and Excel.
  • Valid driver's license and reliable transportation.
  • Willingness to undergo a background check upon hire.
  • Proven Leadership skills.