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HR Operations Specialist

2 months ago

Cerritos, California, United States TBWA\Chiat\Day Full time

**About The Oncology Institute of Hope and Innovation**

The Oncology Institute of Hope and Innovation (TOI) is a leading healthcare organization dedicated to delivering high-quality, patient-centered cancer care. With a strong commitment to innovation and excellence, TOI is advancing the field of oncology through cutting-edge treatments, clinical trials, and research.

**Job Summary**

We are seeking an experienced HR Operations Specialist to join our team. The successful candidate will provide day-to-day leadership within the Teammate Services Operations (TSO) support team, ensuring seamless HR operations and exceptional customer service.

**Key Responsibilities**

  • Lead the scheduling, assignment, and daily workflow of the TSO support team.
  • Partner closely with HR Partners, SMEs, and other department leaders to create, deliver, and manage tools, reporting, and training in support of all core TSO processes.
  • Ensure the TSO team is providing consistent and timely support to the business, focusing on the customer experience.
  • Own the internal service request process by utilizing our system, Zendesk. Recommend improvements from teammate feedback for better service delivery.
  • Recommend improvements to HR processes, standardize work to support automation where feasible, leverage tools/systems to optimize and streamline the team's productivity, leading to a better teammate experience.
  • Create and maintain personnel files and other human resources records.
  • Manage and update the Human Resources Information System (HRIS) and other HR-related systems.
  • Lead and support various employee lifecycle events related to onboarding, talent development, performance management, and maintaining employee data.
  • Assist with various internal and external audits.
  • Track compliance with mandatory training.
  • Coordinate employee termination procedures and ensure all necessary paperwork is completed and filed.
  • Answer frequently asked questions from teammates relative to standard policies, benefits, hiring processes, etc.; refer more complex questions to appropriate senior-level HR staff or management.
  • Assist with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.
  • Provide assistance in the absence of others as necessary.
  • Maintain the integrity and confidentiality of human resource files and records.
  • Perform other duties and special projects as assigned.

**Requirements**

  • 3-5 years of HR experience.
  • Bachelor's degree in human resources or related field and/or equivalent experience.
  • Proficient with Microsoft Office Suite or related software.
  • Proficient with or the ability to quickly learn human resource information system (HRIS), and similar computer applications.