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Hotel Operations Manager

2 months ago

Huntsville, Alabama, United States Crescent Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the front desk, providing exceptional guest service, and leading a team of Guest Service Agents.

Key Responsibilities
  • Supervise Front Desk Staff: Lead and motivate a team of Guest Service Agents to ensure excellent guest service and maximize revenue.
  • Manage Front Desk Operations: Oversee the daily operations of the front desk, including check-in/check-out, room assignments, and guest requests.
  • Provide Exceptional Guest Service: Respond to guest inquiries, resolve issues, and ensure a positive guest experience.
  • Train and Develop Team Members: Provide ongoing training and development opportunities to ensure team members have the skills and knowledge needed to excel in their roles.
  • Monitor and Control Front Desk Expenses: Manage front desk expenses, including supplies, amenities, and other related costs.
Requirements
  • Excellent Communication and Interpersonal Skills: Ability to communicate effectively with guests, team members, and management.
  • Leadership and Supervisory Experience: Proven experience in supervising and leading a team.
  • Problem-Solving and Conflict Resolution Skills: Ability to resolve guest complaints and issues in a professional and courteous manner.
  • Basic Math Skills and Computer Literacy: Ability to accurately process transactions and maintain accurate records.
  • Availability and Flexibility: Ability to work a variety of shifts, including evenings, weekends, and holidays.
Working Conditions

The Front Desk Supervisor will work in a fast-paced hotel environment, interacting with guests, team members, and management on a regular basis. The position requires excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.