Hotel Director
3 weeks ago
Crescent Hotels & Resorts is committed to creating a work environment where our team members can thrive. As a Director of Rooms, you will play a key role in delivering exceptional guest experiences and driving hotel profitability.
Key Responsibilities:- Develop and implement policies to ensure compliance with brand standards
- Manage the hotel's quality process, including goal communication, service recovery, and problem resolution
- Lead and develop a high-performing team, including front office, valet, express/telephone services, housekeeping, and laundry
- Field guest complaints and negotiate effective solutions
- Manage the Room Division budget and staff
- Work closely with the General Manager to establish policies and guidelines for hotel operations
Minimum 5 years of hotel management experience in Front Office and/or Housekeeping
Crescent Hotels & Resorts is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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