Auto Parts Retail Sales Associate

5 days ago


Framingham, Massachusetts, United States O'Reilly Auto Parts Full time

Compensation Pay Range: $15.00 - $18.50
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

Key Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.

• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...)

• Ensure telephone is answered according to company policy.

• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.

• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.

Requirements
Required:

• Strong communication skills

• Ability to obtain RSS Certification
Desired:

• Retail sales experience, preferably in auto parts

• Automotive systems and repair knowledge

• ASE Certification

• Fluency in multiple languages (Spanish is highly desired)

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
  • Auto Parts Specialist

    2 weeks ago


    Framingham, Massachusetts, United States O'Reilly Auto Parts Full time

    Job SummaryO'Reilly Auto Parts is seeking a highly skilled and customer-focused Parts Specialist to join our team. As a key member of our store team, you will provide exceptional service to retail and installer customers, supporting store management in achieving assigned tasks.Key ResponsibilitiesProvide outstanding customer service to retail and installer...


  • Framingham, Massachusetts, United States O'Reilly Auto Parts Full time

    Job Summary:The Parts Specialist will provide exceptional customer service to retail and installer customers, while supporting store management in achieving assigned tasks. This role requires strong communication skills, multitasking abilities, and a passion for delivering outstanding customer experiences.Key Responsibilities: Provide high-level service to...

  • Auto Parts Specialist

    4 weeks ago


    Framingham, Massachusetts, United States O'Reilly Auto Parts Full time

    Job Title: Auto Parts SpecialistAt O'Reilly Auto Parts, we are seeking a highly motivated and customer-focused Auto Parts Specialist to join our team. As an Auto Parts Specialist, you will be responsible for providing exceptional customer service, assisting customers with their automotive needs, and maintaining a clean and organized store environment.Key...


  • Framingham, Massachusetts, United States O'Reilly Auto Parts Full time

    Key Responsibilities: Deliver exceptional customer service and ensure a positive customer experience Support management in achieving assigned tasks Maintain inventory control and store appearance Demonstrate knowledge and passion for automotive partsAbout O'Reilly Auto Parts:O'Reilly Auto Parts is a leading retailer of automotive parts and accessories. As a...


  • Framingham, Massachusetts, United States Men's Wearhouse Full time

    About the Role:We are seeking a skilled and enthusiastic Retail Sales Associate to join our team at Men's Wearhouse. As a key member of our sales team, you will be responsible for providing exceptional customer service, learning and demonstrating our tuxedo product knowledge, and assisting with customer needs.Key Responsibilities:Learn and demonstrate tuxedo...


  • Framingham, Massachusetts, United States Tailored Brands Inc Full time

    Retail Sales Associate Job DescriptionWe're looking for a talented Retail Sales Associate to join our team at Tailored Brands Inc. As a Retail Sales Associate, you'll play a key role in delivering an exceptional customer experience and driving sales growth in our stores.Key Responsibilities:Provide outstanding customer service and build strong relationships...


  • Framingham, Massachusetts, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Merchandise Associate to join our team at TJ Maxx. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention...


  • Framingham, Massachusetts, United States Tailored Brands Inc Full time

    Retail Sales Associate Job DescriptionWe're looking for a talented Retail Sales Associate to join our team at Tailored Brands Inc. As a Retail Sales Associate, you'll play a key role in delivering an exceptional customer experience and driving sales growth in our stores.Key Responsibilities:Provide outstanding customer service and build strong relationships...


  • Framingham, Massachusetts, United States O'Reilly Auto Parts Full time

    Job SummaryWe are seeking an experienced and technical parts specialist to join our team as an Installer Service Specialist. This role will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.Key ResponsibilitiesWork with installers/professional customers to develop sales...


  • Framingham, Massachusetts, United States O'Reilly Auto Parts Full time

    At O'Reilly Auto Parts, we are seeking a skilled Automotive Service Technician to join our team. As an experienced and technical parts specialist, you will service the needs of professional customers through our store's installer counter.Key Responsibilities:Work with installers/professional customers to develop sales relationships.Quickly and...


  • Framingham, Massachusetts, United States Marshalls Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Marshalls. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...

  • Retail Sales Associate

    2 months ago


    Framingham, Massachusetts, United States TJX Companies Full time

    About Our TeamWe're a dynamic team at TJX Companies, and we're always on the lookout for talented individuals to join our ranks. As a Retail Associate, you'll be part of a fast-paced environment where no two days are ever the same.What You'll DoProvide exceptional customer service, ensuring a positive shopping experience for our customers.Assist customers in...


  • Framingham, Massachusetts, United States BJ's Wholesale Club Full time

    BJ's Wholesale Club Job OpportunityWe are seeking a skilled Retail Sales Associate to join our team at BJ's Wholesale Club. As a key member of our sales team, you will be responsible for:Key Responsibilities:Providing exceptional customer service and assisting customers with product selection and inquiriesMaintaining a clean and organized store...


  • Framingham, Massachusetts, United States Men's Wearhouse Full time

    Key Responsibilities:As a Retail Sales Associate at Men's Wearhouse, you will learn and demonstrate tuxedo product knowledge, including sizing, style, and accessory options. You will assist in the tailor shop and provide exceptional customer service, including alterations appointments, pick-ups, special order requests, and sales. Additionally, you will...


  • Framingham, Massachusetts, United States Tailored Brands Inc Full time

    Retail Sales Associate OpportunityWe're looking for a talented and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and contributing to a positive and inclusive work environment.Key...


  • Framingham, Massachusetts, United States HomeGoods Full time

    About UsAt HomeGoods, we're passionate about creating a unique shopping experience that's both fun and inspiring. Our stores are designed to be a treasure trove of discovery, where customers can find one-of-a-kind items that add a personal touch to their homes.Job SummaryWe're seeking a highly motivated and customer-focused Retail Sales Associate to join our...


  • Framingham, Massachusetts, United States Marshalls Full time

    Be a Part of the Marshalls TeamAs a Retail Associate at Marshalls, you will play a key role in delivering exceptional customer experiences. Your responsibilities will include:Key Responsibilities:Engage with customers to understand their needs and provide personalized serviceRing up customer purchases and process returns accurately and efficientlyPrepare...


  • Framingham, Massachusetts, United States World Market Full time

    At World Market, we're looking for a talented Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service, answering...


  • Framingham, Massachusetts, United States Men's Wearhouse Full time

    Job SummaryWe are seeking a highly skilled and motivated Retail Sales Associate to join our team at Men's Wearhouse. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesLearn and demonstrate in-depth knowledge of our...


  • Framingham, Massachusetts, United States HomeGoods Full time

    Job SummaryAt HomeGoods, we're always on the lookout for talented individuals to join our team. As a Retail Sales Associate, you'll play a key role in delivering an exceptional customer experience and driving sales growth in our Framingham store.Key ResponsibilitiesProvide outstanding customer service, ensuring every customer leaves the store feeling valued...