Senior IT Support Specialist
4 weeks ago
Senior IT Support Specialist
At Franklin Fitch, we are seeking a highly skilled Senior IT Support Specialist to join our team on a 6-month contract-to-hire basis. The successful candidate will be responsible for providing top-notch IT support and services to our clients.
Key Responsibilities:
- Process Optimization: Identify and implement efficient methods to complete tasks, prioritizing continuous improvement and streamlining workflows.
- Access Management: Control access to services by applying appropriate processes and tools, ensuring the granting of rights to authorized users while denying access to unauthorized individuals.
- IT Operational Support: Conduct ongoing procedures and activities necessary to manage and maintain IT services, ensuring they meet agreed-upon service levels.
- Knowledge Management: Make relevant insights, ideas, experiences, and information available at the right time and place, using proper tools and processes to support informed decision-making.
- Problem Management: Manage the lifecycle of all problems through the application of processes and tools, proactively preventing the recurrence of incidents to reduce their impact on the organization.
- Request Fulfillment: Oversee the entire lifecycle of a service request with professionalism and efficiency, utilizing the necessary processes and tools to ensure customer satisfaction.
- Service Asset and Configuration Management: Manage service assets and configuration items by maintaining accurate, documented records that support other service management processes.
- Service Level Management: Ensure the quality of delivered services meets agreed-upon levels, using required processes and tools to maintain and improve customer satisfaction.
- System Change Management: Oversee the lifecycle of all system changes, employing processes and tools that enable beneficial changes with minimal disruption to IT services.
- Troubleshooting: Diagnose and resolve customer issues by adhering to departmental standards, ensuring customer expectations are met.
Requirements:
- A strong background in Active Directory administration and support.
- Experience in Cisco technologies with CCNA or CCNP certification, or equivalent relevant work experience is preferred.
- A solid foundation in enterprise-level IT support and troubleshooting.
- Hands-on experience in VMWare virtualization technologies is preferred.
- A working knowledge of cloud platforms and services is strongly preferred, with experience in platforms such as AWS, Azure, or Google Cloud.
Compensation
$30 - $50 per hour
6 month contract-to-hire
Apply below
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