Senior IT Support Specialist

4 weeks ago


York, Pennsylvania, United States Franklin Fitch Full time

Senior IT Support Specialist

At Franklin Fitch, we are seeking a highly skilled Senior IT Support Specialist to join our team on a 6-month contract-to-hire basis. The successful candidate will be responsible for providing top-notch IT support and services to our clients.

Key Responsibilities:

  • Process Optimization: Identify and implement efficient methods to complete tasks, prioritizing continuous improvement and streamlining workflows.
  • Access Management: Control access to services by applying appropriate processes and tools, ensuring the granting of rights to authorized users while denying access to unauthorized individuals.
  • IT Operational Support: Conduct ongoing procedures and activities necessary to manage and maintain IT services, ensuring they meet agreed-upon service levels.
  • Knowledge Management: Make relevant insights, ideas, experiences, and information available at the right time and place, using proper tools and processes to support informed decision-making.
  • Problem Management: Manage the lifecycle of all problems through the application of processes and tools, proactively preventing the recurrence of incidents to reduce their impact on the organization.
  • Request Fulfillment: Oversee the entire lifecycle of a service request with professionalism and efficiency, utilizing the necessary processes and tools to ensure customer satisfaction.
  • Service Asset and Configuration Management: Manage service assets and configuration items by maintaining accurate, documented records that support other service management processes.
  • Service Level Management: Ensure the quality of delivered services meets agreed-upon levels, using required processes and tools to maintain and improve customer satisfaction.
  • System Change Management: Oversee the lifecycle of all system changes, employing processes and tools that enable beneficial changes with minimal disruption to IT services.
  • Troubleshooting: Diagnose and resolve customer issues by adhering to departmental standards, ensuring customer expectations are met.

Requirements:

  • A strong background in Active Directory administration and support.
  • Experience in Cisco technologies with CCNA or CCNP certification, or equivalent relevant work experience is preferred.
  • A solid foundation in enterprise-level IT support and troubleshooting.
  • Hands-on experience in VMWare virtualization technologies is preferred.
  • A working knowledge of cloud platforms and services is strongly preferred, with experience in platforms such as AWS, Azure, or Google Cloud.

Compensation

$30 - $50 per hour

6 month contract-to-hire

Apply below



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