Customer Support Specialist

3 weeks ago


York, Pennsylvania, United States Red Lion Controls Full time

About Us

At Red Lion Controls, we empower industrial organizations to unlock the value of data by developing innovative products and solutions. Our global manufacturing and support facilities serve customers in various industry segments, including factory automation, alternative energy, and oil and gas.

Job Summary

We are seeking a Senior Customer Support Specialist to support our customers throughout the process of ordering and receiving Red Lion products. The successful candidate will be responsible for identifying and resolving customer issues using standard practices, policies, and procedures.

Key Responsibilities

  • Interact with customers across multiple departments to provide timely and effective support.
  • Manage multiple tasks, priorities, and requests while maintaining quality of workflow.
  • Develop a strong understanding of customer needs and provide solutions to meet those needs.
  • Collaborate with other departments to resolve complex issues and provide training to new employees.
  • Stay up-to-date with product knowledge and procedures to provide accurate and timely support.

Requirements

  • 3 years' experience providing customer support in a technical/engineer industry.
  • 3 years' experience in a customer support/inside sales role working in a call center environment.
  • Ability to train new team members and understand and review team metrics.
  • Advocacy of process change and ability to prioritize efficiently.
  • Strong communication and conflict resolution skills.

Preferred Qualifications

  • 3-7 years of Customer Service experience.
  • Additional level of education (AS degree or equivalent) focused on general business studies or electronics.

Travel

  • Less than 10%.

Red Lion Controls provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.



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