Director of Operations

12 hours ago

Palm Beach Gardens, Florida, United States Carmen Carbone Leadership Development & Recruiting Full time
Director of Operations

Carmen Carbone Leadership Development & Recruiting is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for establishing systems, ensuring accountability, building culture, managing operational logistics, and overseeing the team.

Key Responsibilities:
  • Team Oversight: Provide daily oversight of the administrative team, set clear expectations and goals, hold the team accountable, and oversee personnel functions such as recruitment, retention, and culture building.
  • Financial Performance: Work closely with the owners to establish financial goals and work with the team to achieve those goals.
  • Logistics: Ensure prompt order placement, oversee deliveries, communicate delays, and oversee the process through completion.
  • Sales: Strategize closely with the owners to source new candidates, assist with sales campaigns, grow existing accounts, and implement team incentives.
  • Customer Relationship Management: Create and establish expectations for the team to build and maintain customer relationships following established metrics.
Culture Building:
  • Develop a positive working culture that encompasses the company vision and mission.
  • Partner closely with the owner to create incentives and programs to boost employee satisfaction, fostering a fun and exciting work environment.
Meeting and Event Coordination:
  • Create a weekly structure of team meetings.
  • Conduct weekly one-on-one meetings.
  • Provide summaries to the owner on a determined basis.
  • Assist with the setup of client meetings and showroom presentations.
Customer Service:
  • Empower the team to build and maintain relationships with each account.
  • Design systems that measure customer satisfaction.
  • Assign accounts as appropriate to the team.
Executive Accountability:

Prepare timely reports for ownership, create operational budgets, comply with budgets, and ensure the compliance is followed by the team as well as Data Management.

  • Learn, create, and improve data capture and statistical analytics.
  • Create standards for the team to work at an efficient capacity with minimal opportunity for human error.
Requirements:
  • Education: Bachelor's degree preferred.
  • Experience: 5 to 7 years of experience as an Operational Leader in Logistics, Hospitality, or a similar role.
  • Technical Skills: Proficient in MS Office (Word, Excel, PowerPoint, Outlook), QuickBooks Online, and CRM tools (Salesforce).
  • Time Management: Excellent time management skills and ability to prioritize work.
  • Organizational Skills: Strong organizational skills with attention to detail.
  • Communication: Excellent written and verbal communication skills.
  • Independence: Ability to work independently and as part of a team.
  • Problem-Solving: Strong problem-solving and analytical abilities.
  • Professionalism: Professional demeanor and strong customer service skills.
Desired Qualities:
  • Can-Do Attitude: Approach tasks with positivity and a problem-solving mindset.
  • Entrepreneurial Spirit: Demonstrate initiative and innovative thinking.
  • Impeccable Work Ethic: Show dedication and commitment to excellence.
  • Innovative Solutions: Enjoy creating and applying innovative solutions.
  • Team Player: Will jump in where needed, demonstrating flexibility and cooperation.

We look forward to welcoming a dedicated and proactive Director who will contribute to the continued success and growth of Carmen Carbone Leadership Development & Recruiting.

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