Retail Specialist

6 days ago


Brooklyn, New York, United States Asurion Full time
Job Title: Retail Specialist - Sales, Repair & Tech

Job Summary:

We are seeking a highly skilled Retail Specialist to join our team at Asurion. As a Retail Specialist, you will be the face of Asurion, delivering award-winning customer experiences and providing technical expertise to our customers.

Key Responsibilities:
  • Provide technical support and repair services for customer electronic devices
  • Monitor virtual messaging platforms and upsell Asurion home+ products
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory and partner with cross-functional teams to deliver programs and processes
  • Self-manage and set priorities in a fast-paced environment
Requirements:
  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule and support messaging support
  • A completed background check and basic knowledge of Microsoft Office
  • Ability to stay organized and multitask in a fast-paced environment
What We Offer:
  • Certifications and ongoing training
  • Competitive hourly pay and performance-based bonuses
  • Benefits, including Health, Dental, Vision, and more
  • Paid Time off and career growth opportunities
  • Skills development and hands-on training


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