Retail Specialist
6 days ago
Job Summary:
We are seeking a highly skilled Retail Specialist to join our team at Asurion. As a Retail Specialist, you will be the face of Asurion, delivering award-winning customer experiences and providing technical expertise to our customers.
Key Responsibilities:- Provide technical support and repair services for customer electronic devices
- Monitor virtual messaging platforms and upsell Asurion home+ products
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
- Complete initial 5-week training, including Apple & Samsung Certifications
- Manage inventory and partner with cross-functional teams to deliver programs and processes
- Self-manage and set priorities in a fast-paced environment
- 1+ years of customer service/sales experience
- 6+ months experience with product service support or electronics troubleshooting (preferred)
- Ability to work a flexible retail schedule and support messaging support
- A completed background check and basic knowledge of Microsoft Office
- Ability to stay organized and multitask in a fast-paced environment
- Certifications and ongoing training
- Competitive hourly pay and performance-based bonuses
- Benefits, including Health, Dental, Vision, and more
- Paid Time off and career growth opportunities
- Skills development and hands-on training
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