Retail Banking Support Specialist

3 weeks ago


Owensboro, Kentucky, United States Bell Bank Full time

About the Role: As a Customer Service Specialist at Bell Bank, you will play a critical role in ensuring that our customers receive exceptional service and support. You will be responsible for responding to customer inquiries, resolving issues, and providing accurate and helpful information about banking products and services.

Responsibilities:

  • Provide prompt and professional responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a fair and timely manner
  • Collaborate with other teams to ensure seamless customer experiences
  • Maintain accurate records and reports of customer interactions

Requirements: To be successful in this role, you must have a high school diploma or equivalent, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment. Prior experience in customer service or a related field is preferred.

Compensation and Benefits: The estimated annual salary for this position is $45,000 - $60,000, depending on experience and location. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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