Customer Experience Advocate

4 weeks ago


Bristol, Tennessee, United States Teleperformance USA Full time
Teleperformance USA Overview

We are a global leader in digital business services, delivering innovative solutions to help businesses thrive. With over 500,000 employees worldwide, we provide personalized support to customers across the globe.

About Us

We strive to create an inclusive environment where our employees feel valued and inspired. Our commitment to diversity and inclusion enables us to deliver exceptional results for our clients.

Your Role as Customer Experience Specialist

As a key member of our team, you will be responsible for providing top-notch customer support via phone, email, or instant messaging. You will resolve inquiries and issues efficiently, ensuring customer satisfaction and loyalty.

Responsibilities

  • Provide expert customer support through various communication channels.
  • Handle customer inquiries and resolve simple and basic support issues.
  • Troubleshoot complex problems and escalate to senior specialists when necessary.
  • Meet quality standards, adhere to schedules, and maintain high performance metrics.


Qualifications

To succeed in this role, you will need:

  • A High School Diploma or equivalent.
  • Proven call center experience.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong listening skills and attention to detail.


Benefits and Career Growth

We offer a comprehensive benefits package, including competitive pay, full benefits (medical, dental, vision, 401k), paid time off, and employee wellness programs. As a Teleperformance USA employee, you will have opportunities for career advancement, professional growth, and development.

Earnings Potential

The estimated annual salary for this position is $45,000-$55,000 based on industry standards and location.

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