Donor Support Specialist
3 days ago
CSL Plasma is seeking a skilled Donor Support Technician to join our team. As a Donor Support Technician, you will play a critical role in ensuring the smooth operation of our plasma collection process.
Key Responsibilities- Prepare the donor, donor area, and equipment for the pheresis process.
- Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
- Disconnect the donor when the process is complete.
- Maintain alertness and awareness to any reaction the donor may have during or after the pheresis process and notify appropriate staff.
- Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
- Link equipment and soft goods used in the pheresis process to the appropriate donor using the PDA.
- Alert the Group Leader or Supervisor of donor flow issues.
- Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understand the policies and procedures associated with hyper immune programs at the center, if applicable.
- Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
- Follow all Health, Safety, and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
- Promote safety in all actions.
- Maintain confidentiality of all personnel, donor, and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
- High school diploma or equivalent required.
- Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or equivalent combination of education and experience.
- Must be able to perform basic math calculations.
- Ability to understand, remember, and apply oral and/or written instructions.
- Ability to understand and follow basic instructions and guidelines.
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of the time.
- Reach, bend, kneel, and have a high level of manual dexterity.
- Occasionally required to lift and carry up to 25 pounds.
- Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
- Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
- Required to work overtime and extended hours to support center operational needs.
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