Veterinary Client Care Professional

4 days ago


Roseville, California, United States Ethos Veterinary Health Full time

About Us

Ethos Veterinary Health is a dynamic organization dedicated to delivering exceptional care to pets and their families. Our network of specialty and emergency hospitals is staffed by highly skilled professionals who share our commitment to innovation and excellence.

As an Overnight Client Care Specialist, you will be part of a team that values collaboration, compassion, and continuous learning. We encourage growth and development through ongoing training and education.

Job Description

In this role, you will be responsible for providing exceptional customer service and support to clients and their pets. Your strong foundation in computer skills, including proficiency in Windows-based programs, will enable you to efficiently process appointments, manage medical records, and educate clients on hospital services.

You will work closely with veterinarians, technicians, and other staff members to ensure seamless operations during overnight shifts. Your ability to communicate effectively and build strong relationships with clients will be essential to your success in this role.

Responsibilities

  • Deliver exceptional customer service and support to clients and their pets
  • Manage medical records and maintain accurate and complete documentation
  • Process appointments, emergencies, and client requests
  • Update and maintain client/pet records and files according to legal requirements
  • Collaborate with veterinarians, technicians, and other staff members to ensure seamless operations

Requirements

  • Fundamental knowledge of Windows-based computer programs
  • Ability to work collaboratively in a fast-paced environment
  • Strong communication and interpersonal skills
  • Proficiency in computer skills and ability to learn new software

Benefits

We offer a comprehensive benefits package, including:

  • Pet insurance
  • Health, dental, vision, disability, and life insurance
  • Flex-spending accounts
  • 401(k) plan with employer match
  • Employee Assistance Program
  • Paid time off
  • Uniforms
  • CE allowance

Estimated Salary Range: $45,000 - $60,000 per year



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