Healthcare Registration Specialist

4 days ago

Watsonville, California, United States Salud Para La Gente Full time
Job Summary

Salud Para La Gente is seeking a detail-oriented and organized Patient Service Representative to provide responsible patient services coordination in a community clinic office setting. The ideal candidate will have excellent communication skills and be able to work effectively with patients, staff, and providers to ensure seamless patient care.

Key Responsibilities
  • Consistently adhere to and/or exceed Salud's communication guidelines and expectations with patients, peers, and supervisors.
  • Greet every patient with a verbal greeting, eye contact, and a smile.
  • Communicate effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact, and smiling in patient interactions.
  • Register and orient all patients to clinic policies regarding services offered, appointment system, after-hours coverage, collection policy, etc.
  • Enter, review, and make necessary changes to all patient registration information in the practice management system in accordance with established procedures.
  • Assess patient income or payer information, ensuring accuracy and completeness of documentation, collect amounts due in accordance with established procedures.
  • Research and answer any questions regarding account balances, bills, or correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality.
  • Perform administrative tasks as needed to support the clinic operation, including filing charts, pulling charts, entering charges, faxing, scanning, or sending patient records, contacting patients to recall to clinic, opening mail, etc.
  • Proactive in participating in industry best practices and corporate quality improvement initiatives.
  • Build positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
Requirements
  • High School graduate or equivalent.
  • Preferred one year's experience in medical office receptionist and/or records.
  • Experience with computer medical entry.
  • Excellent alphabetical and numerical skills for filing and payment processing.
  • Fluent bilingual Spanish/English.
  • Valid CA Drivers License and current vehicle insurance; must be able to travel between sites.
Benefits

Salud offers a competitive salary and benefits package, including medical, dental, vision, and life insurances, voluntary life insurance, voluntary long-term disability, 401K with match, FSA for dependent care, PTO, and holiday pay.

Salud is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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