Clinical Operations Specialist

3 weeks ago

Hartford, Connecticut, United States One Medical Full time
About Us

One Medical is a healthcare solution that prioritizes quality care, affordability, and accessibility. Our mission is to transform the industry by improving the experience for patients, providers, and employers alike.

We offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. With our expertise, we aim to deliver exceptional healthcare to more consumers, employers, care team members, and health networks.

The Opportunity

This role requires an individual who can provide an exceptional patient experience as a Medical Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist). The successful candidate will be responsible for providing venipuncture, dispensary responsibilities, and other clinical support services.

  • Provide best-in-class venipuncture services for patients of all ages
  • Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving, stocking, filling, packaging, and labeling prescriptions for patient pick-up

The ideal candidate will have excellent interpersonal skills, be able to work effectively in a collaborative team environment, and possess a strong grasp of verbal and written communication. A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks is also required.

Key Responsibilities:

  • Provide best-in-class patient care through effective communication and empathy
  • Maintain accurate records and reports, ensuring timely completion and submission
  • Collaborate with colleagues to achieve shared goals and objectives
  • Stay up-to-date with relevant medical knowledge and training requirements

What We Offer:

  • A competitive hourly rate of $22.75 per hour, based on a full-time schedule
  • A comprehensive benefits package, including medical, dental, and vision plans, as well as paid time off and holidays
  • A supportive and inclusive work environment, promoting employee wellness and growth
  • Ongoing training and development opportunities to enhance your skills and knowledge

Requirements:

  • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)

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