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Front Desk Associate

2 months ago

Southaven, Mississippi, United States Motel 6 Riverside Full time
Job Summary

Motel 6 Riverside is seeking a highly motivated and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Service: Create a welcoming and hospitable environment for our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and processing payments.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations and resolve any issues that may arise.
  • Teamwork: Collaborate with other departments, such as housekeeping and maintenance, to ensure that our guests receive the best possible service.
  • Revenue Growth: Identify opportunities to increase revenue, such as upselling and cross-selling services and amenities.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, responding to changing circumstances and priorities as needed.
Requirements
  • Customer Service: Provide exceptional customer service, responding to guest needs and resolving issues in a timely and professional manner.
  • Communication: Possess excellent communication and interpersonal skills, able to effectively interact with guests, colleagues, and management.
  • Teamwork: Demonstrate a strong ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive and productive work environment.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, responding to changing circumstances and priorities as needed.
  • Basic Skills: Possess basic reading, writing, and communication skills, as well as the ability to work with minimal supervision.
What We Offer
  • Competitive Pay: A competitive hourly rate and opportunities for overtime pay.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.