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Customer Service Representative

2 months ago

Oklahoma City, Oklahoma, United States Johnson Controls International Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing customer orders from receipt to shipment, ensuring timely delivery and exceptional customer satisfaction.

Key Responsibilities
  • Communicate effectively with customers via phone, email, and fax to resolve inquiries and issues
  • Enter customer orders into our order entry system in a timely and accurate manner
  • Promote and support sales promotions to drive business growth
  • Collaborate with regional sales teams and other field staff to deliver premier customer service
  • Work closely with credit, billing, shipping, purchasing, technical service, and warranty departments as needed
  • Research and resolve customer complaints and issues, providing assistance in locating and identifying replacement parts
  • Provide same-day responses to scheduled dates and backorder status of product
  • Research and process credit and return requests
  • Perform daily maintenance to customer orders to ensure timely delivery based on customer demand
Requirements
  • High school diploma or equivalent combined education and experience
  • Experience in customer service and high-volume call handling
  • Proficiency in Windows operating environment, including email and Microsoft Office software
  • Strong interpersonal skills and decision-making abilities
  • Effective and professional communication and organization skills
  • Strong conflict resolution skills
  • Ability to work effectively in a high-volume fast-paced environment
  • Forklift experience preferred
About Johnson Controls International

Johnson Controls International is an equal employment opportunity and affirmative action employer. We value diversity and inclusion in the workplace and are committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a work environment that supports the physical, financial, and emotional well-being of our employees.

We are committed to investing in our employees' growth and development, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, our employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.