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Patient Experience Coordinator

1 month ago

Coral Springs, Florida, United States Quest Health Solutions LLC Full time

h3JobDescription/h3brDescription:pbAboutQuestHealthSolutionsLLC/b/ppWearededicatedtodeliveringexceptionalcustomerserviceandensuringapositivepatientexperience.Asacustomerservice/patientexperiencespecialist,youwillplayakeyroleincreatingawelcomingandsupportiveenvironmentforourpatients./ppbKeyResponsibilities:/b/pulliPatientInteraction:Interactwithpatientsthroughvariouscommunicationchannels,includingphoneandvirtual,andprovidethemwithafriendly,empathetic,andprofessionalexperience./liliSchedulingandCoordination:Managepatientappointments,coordinatescheduling,andensureseamlesscommunicationbetweenpatientsandourhealthcareteam./liliComplaintResolution:Actasapointofcontactforpatientswithconcernsorcomplaints,addressingtheirissuespromptly,andworkingtofindsatisfactorysolutions./liliEducationalSupport:Providepatientswithinformationregardingtheirequipment./liliDataEntry:Maintainaccurateandup-to-datepatientrecords,includingcontactinformationandinsurancedetails./liliCompliance:Ensurecompliancewithallprivacyandhealthcareregulations,suchasHIPAA./liliTeamCollaboration:Collaboratewithhealthcareprovidersandadministrativestafftoguaranteeasmoothpatientjourney./li/ulpbRequirements:/b/pulliPreviouscustomerserviceexperience,particularlyindurablemedicalequipmentormedicalsetting,ispreferred./liliStronginterpersonalandcommunicationskills./liliEmpathyandpatienceindealingwithpatientsandtheirconcerns./liliAbilitytohandlechallengingsituationswithprofessionalismandtact./liliDetail-orientedandorganized,problem-solvingabilities./liliKnowledgeofmedicalterminology,basicunderstandingofhealthcareprocessesandinsuranceisaplus./liliProficiencyinusingcustomerrelationshipmanagement(CRM)softwareandelectronichealthrecords(EHR)systemsisbeneficial./liliMedicalbillingexperienceisaplusbutnotrequired./li/ulpWevaluethewell-beingandcomfortofourpatientsandarecommittedtofosteringdiversityandcreatinganinclusiveenvironmentforallemployees./p