Server

4 weeks ago

Pensacola Beach, United States Drift Full time
Job Summary

We are seeking a highly skilled and enthusiastic Server to join our team at Drift. As a Server, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities:

  • Recognize and greet guests promptly, introducing yourself and describing daily food and drink specials.
  • Assist guests with beverages, demonstrating salesmanship and complete menu knowledge, and continually upselling where applicable.
  • Notify the Kitchen Manager and FOH MOD of any food allergies prior to sending orders to the kitchen, or if food products are not properly prepared/plated.
  • Ensure guest satisfaction through food quality checks and responsiveness to guest complaints, involving the Manager on duty of all issues.
  • Maintain a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
  • Anticipate, identify, and provide for guest needs.
  • Perform side work duties on a daily basis and other duties as assigned.
  • Work together with other team members to ensure success for all.
  • Understand the proper company procedures and health codes for dealing with guests with allergies, food sensitivities, and illnesses.
  • Competent in the procedure of opening a bottle of wine at tableside upon being ordered by a customer.

Working Conditions:

  • Must have the ability to transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
  • Review and comprehend necessary documentation.
  • Take down orders, recite specials, and point specific items out on the menu to customers.
  • Stand through a 6-8 hour shift.
  • Effectively and efficiently move throughout the restaurant and the kitchen area.
  • Communicate effectively with customers and co-workers alike.
  • Work in an environment that has varying levels of crowds, noise, and weather, the severity of which depends upon customer volume.

Job Qualifications:

Familiarity with food, beverage, and wine service. Knowledge of table numbers, table service procedures, and table etiquette. Servers must remain current with serve-safe certification. These skills and abilities are typically acquired through two (2) years of table service experience.

Regulatory and Compliance Responsibilities:

  • Attend required training sessions offered by Drift.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors/underage persons are not allowed to drink or loiter in restaurant areas.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.
  • Consult Policies and Procedures Manuals for guidance.
  • Report suspicious activity to the appropriate levels of Management.

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