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Banking Operations Specialist
2 months ago
Financial Staffing Resources, Ltd. is a leading provider of premier talent for credit unions, specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client's business culture and candidate expectations. We expertly match our candidates' talent to our clients' needs for any staff levels within the credit union organization, from teller to CEO.
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where you can assist customers with their financial needs? If so, we have an exciting opportunity for you to work as a Customer Service Representative III / New Accounts Representative at a trusted community commercial bank dedicated to serving our customers with professionalism and care.
Key Responsibilities:- Personalized Service: Greet and address customers by name. Actively listen to customer requests, comments, or complaints, and respond appropriately following established procedures.
- Efficient Transactions: Process deposits, verify amounts, examine checks for proper endorsement, and accurately enter transactions into computer records promptly.
- Smooth Operations: Cash checks, process withdrawals, and handle mortgage, consumer loan, and other payments efficiently.
- Product Knowledge: Promote and explain various services such as consumer and mortgage loans, insurance, IRAs, CDs, safe deposit boxes, and more to customers.
- New Accounts: Assist customers with opening new accounts, including both commercial and consumer accounts such as checking, savings, and credit accounts. Explain account features, benefits, and requirements.
- Attention to Detail: Count, check, and package coins and currency, ensuring accuracy in maintaining cash supply within prescribed limits.
- Account Maintenance: Balance the cash drawer at the end of each shift and handle account maintenance tasks.
- High School Diploma or equivalent
- Good personal credit history required
- Minimum of 2 years of experience in a financial institution as a teller with some commercial new accounts experience.
We offer a competitive compensation package, including a salary range of $19-24+/hr, as well as a comprehensive benefits package, including medical coverage, dental coverage, prescription drug co-pay, health care reimbursement, dependent care reimbursement, basic life insurance, AD&D, long-term disability, short-term disability, paid sick leave, ESOP with 401k provisions, vacation and personal days, national holidays, tuition reimbursement, and professional development opportunities.
