Senior Operations Leader

3 weeks ago


San Mateo, California, United States Freshworks Full time

About the Role

This Senior Operations Leader position is crucial in driving strategic initiatives, ensuring operational excellence, and helping to drive high-impact projects that directly contribute to the company's growth and customer-centric goals.

Key Responsibilities

  • Lead and manage various high-impact projects, ranging from strategic initiatives to operational improvements.
  • Communicate project progress and results to key stakeholders.

Requirements

  • 10+ years of experience in a strategic or operational role, with a proven track record of leading and successfully completing complex projects.
  • Strong understanding of SaaS business model, customer service, and marketing principles and best practices.
  • Excellent analytical and problem-solving skills, strong project management skills, exceptional communication and interpersonal skills, and the ability to influence and build consensus across teams.

What We Offer

  • An estimated annual salary of $205,150 based on the location and the job requirements.
  • A comprehensive benefits package, including multiple options for dental, medical, vision, disability, and life insurance.
  • Equity and ESPP opportunities.
  • Flexible PTO and commuter benefits.


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