Product Support Representative
1 week ago
Inland Kenworth is a leading industry player in the heavy-duty truck sales, service, and parts marketplace. We're committed to embracing new technology and staying at the forefront of innovation in our industry.
The OpportunityThe Product Support Representative (Outside Parts Salesperson - Truck Parts Sales) is a sales leader in heavy truck parts sales, responsible for developing, maintaining, and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory.
Your Responsibilities- Develop and achieve maximum sales volumes consistent with sales projections for assigned accounts
- Provide value-added services with consistent customer visits
- Conduct new (cold) sales calls on a weekly basis
- Monitor operations of assigned accounts, offer advice and assistance when required in areas such as inventory control, available services, new products, and/or product enhancements
- Conduct sales calls with assigned accounts to introduce new products and promotions
- Provide superior customer service to all accounts
- Plan territory coverage and manage time consistent with expectations of management
- Complete customer call report with weekly summary of results
- Control personal expenses within the approved budget and submit weekly expense reports
- Investigate and refer customer issues to the appropriate Department Manager and/or General Manager
- Assist counter personnel with orders, deliveries, and customer inquiries
- High school diploma or general education degree (GED)
- Qualification as a truck Parts Journeyperson preferred
- Three years related experience and/or training; or equivalent combination of education and experience
- Knowledge of heavy truck parts and accessories, commercial truck shop operations, and/or experience in a truck dealership as parts technician/parts counterperson required
- Excellent sales skills, preferably in a related field
- Proficient in Microsoft Word and Excel
- Strong organizational skills
- Must have valid Driver's License
- Strong business ethics with a professional approach at all times
The PSR is a commission-based position with on-target earning potential of $85,000 - $140,000. Our employees receive a generous benefits package, including medical, dental, vision, prescription benefits, 401k with employer matching program, flexible savings account, health savings account, long-term and short-term disability, life insurance, accidental death and dismemberment insurance, paid time off, and on-going training opportunities.
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