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Customer Service Representative

2 months ago

Orlando, Florida, United States Connexa Worx Full time

Overview:
Connexa Worx is seeking a dedicated and customer-oriented Call Center Agent. This position involves managing both incoming and outgoing communications, delivering outstanding customer support, and addressing client inquiries effectively. The ideal candidate will possess excellent communication skills, a calm demeanor, and the capability to juggle multiple responsibilities in a dynamic setting.

Compensation:
$29.50 per hour

Employment Type:
Full-time

Key Responsibilities:

  • Manage inbound and outbound calls with professionalism and courtesy.
  • Provide precise information and support to clients regarding various products and services.
  • Efficiently resolve customer inquiries and complaints.
  • Document all customer interactions and maintain comprehensive records.
  • Follow up with clients to ensure satisfaction and address any further needs.
  • Collaborate with other departments to tackle complex issues.
  • Achieve performance metrics and targets as established by management.
  • Maintain a positive and empathetic approach towards customers at all times.
  • Assist with additional administrative tasks as required.
Qualifications:
  • High school diploma or equivalent.
  • Prior experience in a call center or customer service environment is preferred.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Proficient in using computer systems and CRM software.
  • Able to multitask and perform under pressure.
  • Exhibit patience and a positive attitude when interacting with challenging customers.
  • Willingness to work flexible hours, including evenings and weekends if necessary.
Benefits:
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) retirement plan with company matching.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.