Service Team Specialist

4 days ago


Plattsburgh, New York, United States Michaels Stores Full time

Become a part of our team at Michaels Stores, where we're dedicated to fueling the joy of creativity. As a Service Team Member, you'll be the face of our brand, providing exceptional customer service and ensuring a seamless shopping experience.

Your responsibilities will include:

  • Providing friendly customer service and assistance with shopping and product location
  • Executing cash handling to standards and providing a fast and friendly checkout experience
  • Engaging customers on the benefits of our Rewards program and Private Label Credit Cards and completing enrollments
  • Educating customers on our Voice of Customer (VOC) survey
  • Assisting with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participating in truck unload, stocking, and planogram (POGs) processes
  • Completing merchandise recovery and maintenance, including merchandise return/go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Performing Store In Stock Optimization (SISO) and AD set duties as assigned
  • Supporting shrink and safety programs
  • Adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; executing Company policies and standards
  • Interacting with others in an accepting and respectful manner; remaining positive and respectful, even in difficult situations; promoting commitment to the organization's vision and values; projecting a positive image and serving as a role model for other team members
  • Cross trained in Custom Framing selling and production

We offer a competitive salary range of $15.00 - $17.70 per hour, depending on location and experience.

In this role, you'll have the opportunity to work in a dynamic and creative environment, interact with customers from diverse backgrounds, and contribute to the success of our stores.



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