Service Team Specialist
4 days ago
Become a part of our team at Michaels Stores, where we're dedicated to fueling the joy of creativity. As a Service Team Member, you'll be the face of our brand, providing exceptional customer service and ensuring a seamless shopping experience.
Your responsibilities will include:
- Providing friendly customer service and assistance with shopping and product location
- Executing cash handling to standards and providing a fast and friendly checkout experience
- Engaging customers on the benefits of our Rewards program and Private Label Credit Cards and completing enrollments
- Educating customers on our Voice of Customer (VOC) survey
- Assisting with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participating in truck unload, stocking, and planogram (POGs) processes
- Completing merchandise recovery and maintenance, including merchandise return/go back process and general store recovery to ensure a well-merchandised and in-stock store
- Performing Store In Stock Optimization (SISO) and AD set duties as assigned
- Supporting shrink and safety programs
- Adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; executing Company policies and standards
- Interacting with others in an accepting and respectful manner; remaining positive and respectful, even in difficult situations; promoting commitment to the organization's vision and values; projecting a positive image and serving as a role model for other team members
- Cross trained in Custom Framing selling and production
We offer a competitive salary range of $15.00 - $17.70 per hour, depending on location and experience.
In this role, you'll have the opportunity to work in a dynamic and creative environment, interact with customers from diverse backgrounds, and contribute to the success of our stores.
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