Debit Card Operations Specialist
4 weeks ago
Job Summary:
The Debit Card Operations Specialist is responsible for the daily operational functions of debit cards, ATMs, external transfers, Bill Payment, and Zelle. This role also provides guidance and support to branch staff in resolving client disputes.
Key Responsibilities:
- Serve as a subject matter expert for the Bank's debit card program and auxiliary systems, including Data Navigator, Falcon, Card Management Services, Customer Service Tool, FIRE Reporting, and TRIPS.
- Be a source for internal and external member problem solutions.
- Identify fraud trends and variances in daily processing and work with FIS to create new alerts.
- Complete timely execution of Reg E claims.
- Assist teammates in research and completion of tasks.
- Provide ongoing training to other stakeholders and team members of the bank.
- Daily balancing of the Bank's networks and surcharge networks (NYCE, Visa, and EFT).
- Perform other duties and responsibilities as required or assigned by manager.
- Support management in executing the Business Continuity Plan.
- Adhere to Seacoast Bank's code of conduct.
Requirements:
- 3+ years of banking experience or a combination of education and experience.
- PC proficiency, including MS Word and MS Excel.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
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