Fashion Retail Associate

2 weeks ago

Arcadia, California, United States Tapestry Full time

Position: Sales Associate III

Company: Tapestry

Tapestry is a renowned design house specializing in modern luxury accessories and lifestyle collections, celebrated for its commitment to quality craftsmanship. With a distinctive all-American spirit, the brand redefines luxury for contemporary consumers through innovative and authentic design.

As part of a global family of brands, Tapestry embraces optimism and inclusivity, striving to foster a culture of creativity and collaboration.

Key Responsibilities:

Sales and Customer Engagement

  • Aligns personal goals with organizational objectives to drive business success.
  • Develops tailored sales strategies in collaboration with management.
  • Utilizes solution-oriented approaches to meet customer needs effectively.
  • Establishes credibility as a fashion advisor by staying informed on market trends.
  • Adapts to local market changes to enhance business performance.
  • Maintains a polished and professional appearance that reflects the brand's standards.
  • Exemplifies Tapestry's selling and service expectations consistently.
  • Influences customer decisions through a balance of patience and assertiveness.
  • Takes ownership of personal and store performance metrics to achieve sales goals.
  • Employs flexible selling techniques to enhance overall store results.
  • Demonstrates friendly and genuine service skills to foster customer relationships.
  • Discusses product features and suggests complementary items to enhance the customer experience.
  • Effectively manages multiple customer interactions simultaneously.
  • Follows up with customers to nurture relationships and close sales.
  • Enhances product knowledge and remains updated on current collections.
  • Understands competitive landscape to strengthen sales and customer connections.
  • Drives business growth through proactive clienteling and relationship management.
  • Adapts approach based on customer cues to ensure satisfaction.
  • Builds enduring relationships with customers.
  • Completes daily tasks without compromising service quality or brand standards.

Work Environment:

  • Fosters a positive atmosphere aligned with the company's vision and mission.
  • Encourages teamwork, trust, and collaboration among peers and supervisors.
  • Demonstrates confidence in customer interactions.
  • Takes initiative and holds accountability for individual performance.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Acts as a brand ambassador at all times.
  • Exhibits adaptability and flexibility in a dynamic retail environment.
  • Maintains professionalism and composure in all situations.
  • Creates strategies to meet personal performance metrics.
  • Utilizes company resources to stay informed and effective.
  • Addresses customer issues promptly and involves management when necessary.
  • Promotes a collaborative selling environment.

Operational Duties:

  • Completes daily operational tasks, including maintaining sales floor and backroom standards.
  • Adheres to retail policies and procedures, including loss prevention protocols.
  • Utilizes company tools and technology to enhance client relationships and drive sales.
  • Replenishes inventory as needed to ensure product availability.
  • Processes shipments efficiently.

Qualifications:

  • Experience: 1-3 years of sales experience in a luxury retail environment preferred, with knowledge of current fashion trends.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Proficient in cash register systems and basic computer skills, including mobile POS.
  • Physical Requirements: Ability to communicate effectively and navigate the sales floor and stockroom. Must be able to lift and carry items as needed.
  • Schedule: Flexibility to work varied hours, including nights and weekends, to meet business needs.

Note: This document serves as a sample of the job duties and responsibilities and does not encompass all performance requirements.

Tapestry is an equal opportunity employer.

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