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Sales Coordinator

2 months ago

Washington, Washington, D.C., United States Arlo DC Full time
About Arlo DC

Arlo DC, a boutique hotel in the heart of Washington, D.C., is seeking a highly motivated Sales Coordinator to join our team. As a Sales Coordinator, you will play a key role in supporting our sales efforts and ensuring seamless execution of sales operations.

Responsibilities
  • Assist in managing sales inquiries and responding to client requests in a timely manner
  • Provide detailed information about the hotel and its facilities to clients
  • Ensure prompt issuance of proposals and rate agreements
  • Support marketing initiatives and assist in booking events
  • Track monthly production of corporate and consortia accounts
  • Act as key administrator on Lanyon and other electronic tools for RFPs
  • Conduct site inspections and prepare group resumes and BEOs
  • Monitor room release dates and review room pick-up/drop-off on a daily basis
  • Meet and greet clients in a professional and hospitable manner
  • Attend sales meetings and take minutes as requested
  • File materials and update the sales activity trace system
  • Prepare special requests and amenities for VIP guests and group arrivals
  • Replenish sales kit supplies and office supplies for the sales and catering team
  • Assist in preparing in-house sales promotions and client functions
  • Ensure sales share drive has all relevant and up-to-date files
  • Attend client/association/company events as required
  • Actively upsell each request to maximum profitability and sales
  • Assist in handling telephone and walk-in inquiries
  • Consult with Accounting, Front Desk, and F&B Department on billing procedures
  • Distribute group resumes and BEOs to all departments
  • Maintain and update the directory listings
  • Follow up on bookings and obtain additional information to complete the sales files
  • Maintain and update the Opera database
  • Expedites direct mail pieces and progress
Requirements
  • Any combination of education and experience providing the required skill and knowledge for successful performance
  • Experience in an administrative office environment
  • College or university degree
  • Knowledge of general hotel operations and general administrative duties