Customer Service Representative

1 month ago

Houston, Texas, United States Brenntag Full time
Job Summary

The Customer Service Representative is responsible for delivering exceptional customer experiences by providing timely and accurate communication based on customer needs. This role involves efficient and accurate order processing, order management, and order life cycle management, including order changes, cross-functional collaboration, and leading all order-related communication to the customer.

Key Responsibilities
  • Process customer orders and confirmations via phone, email, or EDI, ensuring timely communication regarding order changes.
  • Verify shipping, billing, pricing, and purchase order information to ensure accuracy.
  • Enter special instructions related to orders, customer requests, and code maintenance.
  • Update customer files with quoted pricing, new items, address changes, delivery instructions, and other relevant information.
  • Provide necessary support to sales staff while in the field and communicate with internal and external customers on various issues.
  • Audit customer purchase orders for pricing, quantity, terms of sale, requested ETA, carrier, special shipping instructions, and double-check other's orders.
  • Document and resolve customer complaints in a timely and professional manner.
  • Process customer product returns in accordance with prescribed and documented procedures.
Requirements
  • 2+ years of experience in Customer Service or a similar discipline.
  • Chemical Distribution or Manufacturing experience is a plus.
  • Strong problem-solving skills, ability to work independently, and excellent listening, speaking, and decision-making skills.
  • Excellent interpersonal skills with a passion for collaboration and teamwork.
  • Ability to work in a fast-paced, deadline-driven environment, prioritize heavy workload, and multitask effectively.
  • Dedication to customer satisfaction and results.
  • Excellent written and oral communication skills.
  • Willingness to work overtime, have on-call hours, or work after hours.
  • Ability to remain calm under pressure during customer interactions.
  • Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.
About Brenntag

Brenntag is an equal employment opportunity employer committed to creating a workplace where diversity and inclusion thrive. We welcome applications from women, men, and non-binary candidates of all ethnicities and socio-economic backgrounds. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting Human Resources at accommodations@brenntag.com.

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