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E-Commerce Coordinator

2 months ago

Carlstadt, New Jersey, United States In2u Hr Full time
{"Business Operations": "Key Responsibilities

As an E-Commerce Coordinator at In2u Hr, you will be responsible for assisting with weekly demand based on historical data, market trends, and promotion plans. You will generate and support purchase orders accurately based on approved requisitions and specifications. Additionally, you will communicate with the warehouse team and support to meet warehouse demands, as well as communicate with the marketing team to accomplish tasks.

"}, {"Business Success": "Key Performance Indicators

You will respond to Jira tickets to solve and define issues, create and manage user guides for the E-Commerce team, and communicate directly with solution providers to solve complex problems. You will also optimize site functionality, navigation, and user experience to enhance conversion rates, and support sales data, website traffic, and customer behavior to identify trends and opportunities.

"}, {"Customer Service": "Customer Support

You will respond to customer support inquiries as quickly and accurately as possible via phone, chat, and email. You will assist customers with after-sales service issues, communicate concisely our company policies to clients, and manage, process, and track customer orders to ensure accuracy and timely arrival of online orders.

"}, {"Job Qualification": "Requirements

You will need a Bachelor's degree, preferably in a related field, and at least 2 years of experience in E-Commerce or a related field. You will also need strong computer skills in Microsoft Office and online applications, as well as the ability to learn E-Commerce business knowledge and new applications quickly. Outstanding written and verbal communication skills are also required, as well as bilingual proficiency in Korean and English.

"}