Emergency Services Dispatcher

2 weeks ago


Summerville, South Carolina, United States Town of Summerville Full time
Job Summary

We are seeking a highly skilled and detail-oriented E911 Dispatcher to join our team at the Town of Summerville. As a key member of our Communications Center, you will be responsible for receiving and processing emergency calls, dispatching appropriate personnel, and providing critical support to our law enforcement and fire departments.

Key Responsibilities
  • Monitor police and fire channels, dispatch responders, and maintain accurate documentation of all responder statuses, locations, and transmissions.
  • Answer E-911 and administrative phone lines, using various techniques to maintain control of calls, calm callers, and gather necessary information in a timely and professional manner.
  • Provide general information to citizens, direct callers to appropriate departments or services, and make outgoing calls to citizens, wrecker companies, and businesses.
  • Enter calls for service and officer-initiated calls into a computer-aided dispatch system, utilize computer resources to research information for responders and citizens, and assist responders and other department members with various tasks.
  • Follow policies, procedures, and instructions of the Communications Center, monitor multiple facility cameras, and complete various paper and digital forms.
  • Assist citizens and responders via walk-up windows, make quick decisions with little or no assistance, and retain extensive knowledge of Police, Fire, and Communications policies and procedures, systems, and jurisdictions.
Requirements
  • Must be at least 18 years of age with a High School diploma or GED.
  • Must have computer skills (i.e. Microsoft Office and Windows) and typing speed of 45 wpm.
  • Must be able to obtain NCIC certification within six months and State 911 Telecommunicators certification within a year of employment.
  • Must be able to pass Audiogram test.
Working Conditions

The successful candidate will work in a fast-paced, team environment, with varying shifts on weekends and holidays. Must be physically able to operate different types of equipment and machinery, exert up to ten pounds of force occasionally, and sit for extended periods.

Benefits

The Town of Summerville offers a comprehensive benefits package, including health insurance, dental insurance, life insurance, SC Retirement System, 401k deferred compensation, 457b deferred compensation, vacation leave, sick leave, holiday leave, and flexible spending accounts.


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