Senior Field Service Engineer

2 weeks ago


Andover, Massachusetts, United States MKS Instruments Full time

About the Role:

MKS Instruments is seeking a highly skilled and experienced Laser Service Engineer to join our team. As a key member of our service team, you will be responsible for installing, maintaining, troubleshooting, and repairing ultra-fast laser systems, electronics, and packaging machines.

Key Responsibilities:

  • Install and maintain complex laser systems, electronics, and packaging machines

  • Provide technical support to customers, sales teams, and application engineers

  • Answer technical questions from customers regarding system repairs and applications

  • Perform on-site installation, servicing, and repair of complex equipment and systems manufactured by our ESB division

  • Stay current with the latest upgrades and training of new products and software

  • Maintain historical performance and repair information

  • Log and create field service reports

Requirements:

  • Minimum B.S. in Photonics or related field with 3-5 years of relevant experience

  • Experience with diode pump amplifier systems is a must

  • Opto-mechanical and automated manufacturing systems experience is a plus

  • Excellent troubleshooting skills with new electrical, mechanical, and laser systems

  • Excellent communication skills are a must

  • High degree of proficiency in PC skills, including MS Office, SAP, and data analysis applications

About MKS Instruments:

MKS Instruments is an equal opportunity employer and is committed to diversity and inclusion. We are a global company with a strong presence in the scientific and industrial communities. We are looking for a qualified candidate who is eligible to work in the United States and is able to work independently in a fast-paced environment.



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