General Manager: Lead Studio Operations

4 days ago


Happy Valley, United States Club Pilates Full time
Job Summary

We are seeking a highly motivated and experienced General Manager to lead our Pilates studio in Happy Valley, Oregon. As a key member of our team, you will be responsible for driving sales growth, managing instructors, and overseeing studio operations.

Key Responsibilities
  • Lead generation and sales efforts to drive membership growth and revenue
  • Manage and train a team of Sales Associates to achieve sales targets
  • Oversee instructor scheduling, training, and performance management
  • Ensure accurate inventory counts and maintain a clean and organized studio environment
  • Implement sales processes and strategies to schedule prospects into Intro classes
  • Manage staff schedules and ensure adequate staffing levels
  • Review instructor evaluations and assist in mentorship and disciplinary action as needed
  • Independently make decisions related to high-level customer service and studio operations
  • Collect outstanding dues and maintain accurate financial records
Requirements
  • 2+ years of retail/service sales or fitness sales experience
  • Confident in generating personal sales and training Sales Associates in sales
  • Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
  • Excellent communication and interpersonal skills
  • Ability to excel in a fast-changing, diverse environment
  • Ability to recognize areas of improvement and make changes using good judgment
  • An affinity and passion for fitness
  • Solid writing and grammar skills
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines
  • Professional, punctual, reliable, and neat
  • Strong attention to detail and accuracy
  • Trustworthy and ability to handle confidential information
  • Ability to work harmoniously with co-workers, clients, and the general public
  • Proficiency with computers and studio software
What We Offer
  • Employee status with benefits
  • Health, dental, vision insurance
  • Consistent bonus plan
  • 401(k) benefits
  • Paid time off
  • Holiday pay
  • Complimentary continuing education
  • Professional career development
  • Referral bonus
  • Travel opportunities
  • Nurturing and vibrant work environment
Preferred Qualifications
  • Experience in the fitness industry, preferably with a Pilates studio
  • Knowledge of sales processes and strategies
  • Ability to work in a fast-paced environment
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills

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