Museum Experience Specialist

5 days ago


Atlanta, Georgia, United States RP ILLUSIONS CORP Full time
Museum Staff - Illusion Expert

RP ILLUSIONS CORP is seeking an experienced and charismatic individual to join our team as a Museum Staff - Illusion Expert. This role offers a unique opportunity to work in a dynamic and interactive environment, where creativity and enthusiasm are highly valued.

Estimated Salary: $45,000 - $55,000 per annum

The ideal candidate will have excellent communication skills, be able to engage with guests of all ages, and provide a positive and professional experience. As an Illusion Expert, you will play a crucial role in facilitating exhibits, monitoring museum operations, and ensuring guest satisfaction.

Key Responsibilities:

  • Present a positive and professional demeanor, as an ambassador for the Museum.
  • Ensure guest satisfaction by providing superior customer service in the various areas of the museum.
  • Engage with guests by offering a fun and unique experience, assistance with the exhibits, and providing illusion explanations, photo taking, etc.
  • Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
  • Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
  • Keep the museum, including bathrooms, the retail shop, and outdoor entryway, neat and tidy, free of trash and debris.
  • Maintain museum traffic flow.
  • Run museum reception area and perform all related tasks.
  • Welcome guests, sell tickets and museum merchandise.
  • Restock the retail shop with merchandise.
  • Monitor the Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
  • Provide 'first contact' customer service to visitors – answer visitors' questions, process refunds and manage discount inquiries.

Requirements:

  • Education requirement: High School Diploma.
  • 2 years of customer service – customer facing experience required.
  • Passion for the arts.
  • Tech savviness is a must.
  • Exceptional communication skills.
  • Advanced interpersonal skills.
  • Significant emotional intelligence.
  • Strategic thinking, analytical, and problem-solving skills.
  • Proactive, organized, accountable, trustworthy, and observant.
  • Self-starter personality.
  • Ability to speak with guests and be comfortable in your skin.
  • Weekend and Evening Flexibility is a must.

Benefits:

  • 401k Retirement Plan.
  • Employee discounts at our museums.
  • Flexible schedule.
  • Time & a half on holidays.


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