Museum Experience Specialist
5 days ago
RP ILLUSIONS CORP is seeking an experienced and charismatic individual to join our team as a Museum Staff - Illusion Expert. This role offers a unique opportunity to work in a dynamic and interactive environment, where creativity and enthusiasm are highly valued.
Estimated Salary: $45,000 - $55,000 per annum
The ideal candidate will have excellent communication skills, be able to engage with guests of all ages, and provide a positive and professional experience. As an Illusion Expert, you will play a crucial role in facilitating exhibits, monitoring museum operations, and ensuring guest satisfaction.
Key Responsibilities:
- Present a positive and professional demeanor, as an ambassador for the Museum.
- Ensure guest satisfaction by providing superior customer service in the various areas of the museum.
- Engage with guests by offering a fun and unique experience, assistance with the exhibits, and providing illusion explanations, photo taking, etc.
- Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
- Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
- Keep the museum, including bathrooms, the retail shop, and outdoor entryway, neat and tidy, free of trash and debris.
- Maintain museum traffic flow.
- Run museum reception area and perform all related tasks.
- Welcome guests, sell tickets and museum merchandise.
- Restock the retail shop with merchandise.
- Monitor the Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
- Provide 'first contact' customer service to visitors – answer visitors' questions, process refunds and manage discount inquiries.
Requirements:
- Education requirement: High School Diploma.
- 2 years of customer service – customer facing experience required.
- Passion for the arts.
- Tech savviness is a must.
- Exceptional communication skills.
- Advanced interpersonal skills.
- Significant emotional intelligence.
- Strategic thinking, analytical, and problem-solving skills.
- Proactive, organized, accountable, trustworthy, and observant.
- Self-starter personality.
- Ability to speak with guests and be comfortable in your skin.
- Weekend and Evening Flexibility is a must.
Benefits:
- 401k Retirement Plan.
- Employee discounts at our museums.
- Flexible schedule.
- Time & a half on holidays.
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