IT Support Specialist

1 week ago


Columbus, Ohio, United States Russell Tobin Full time

Job Summary:

The IT Service Desk Specialist serves as the primary point of contact for IT support, delivering exceptional customer service by responding to incoming requests, documenting issues, and resolving technical problems efficiently.

Key Responsibilities:

  • Troubleshoot enterprise software and hardware to ensure first-call resolution
  • Provide technical support and guidance to employees
  • Document and track technical issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of company systems and technologies

Requirements:

  • 2-5 years of experience in a complex, high-tech setting
  • Strong communication and technical skills
  • Ability to work under pressure in a fast-paced environment

Benefits:

  • Comprehensive healthcare coverage (medical, dental, and vision plans)
  • Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
  • 401(k)-retirement savings
  • Life and disability insurance
  • Employee assistance program
  • Legal support
  • Auto, home insurance, and pet insurance
  • Employee discounts with preferred vendors


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