Cupcake Store Operations Manager

4 days ago


Walnut Creek, California, United States Cupcakin' Bake Shop Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Front of House Manager at Cupcakin' Bake Shop. As a key member of our management team, you will be responsible for assisting with daily store operations, ensuring exceptional customer service, and maintaining a clean and organized workspace.

Key Responsibilities
  • Support the Store Manager in various store tasks, including inventory management and staff supervision.
  • Maintain a high level of customer satisfaction by consistently engaging with customers and resolving any issues in a timely manner.
  • Collaborate with the management team to develop and implement strategies to improve store performance and customer experience.
  • Provide hands-on training and coaching to front-of-house staff to ensure they have the skills and knowledge needed to excel in their roles.
  • Monitor and maintain accurate records of daily sales, inventory, and customer feedback.
  • Participate in weekly meetings with the Store Manager to discuss store performance, customer feedback, and areas for improvement.
Requirements
  • 2+ years of experience in a customer-facing role, preferably in a retail or food service environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with a diverse team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work a flexible schedule, including weekends and holidays.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

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