Implementation Consultant

1 week ago

Columbus, Ohio, United States Claire Myers Consulting Full time
Implementation Specialist

At Claire Myers Consulting, we're seeking a highly skilled Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for ensuring seamless onboarding and implementation of our solutions for new clients.

Key Responsibilities:
  • Support new customers through the implementation process, ensuring a smooth rollout of our solutions.
  • Handle client life cycle from onboarding through the renewal process, providing exceptional customer service and support.
  • Troubleshoot issues and develop timely solutions to ensure client satisfaction.
  • Partner with Account Executives and Account Managers to ensure adoption, growth opportunities, and client retention.
  • Develop in-depth knowledge of our solutions and develop implementation strategies to meet client needs.
  • Train clients on all features and benefits, building enthusiasm and excitement for our products.
  • Design and maintain implementation and training materials, and user guides to support new clients.
  • Collaborate with leadership and staff to identify implementation needs and develop customized implementation plans.
  • Maintain detailed records of implementation activities and participate in system testing for new functionality or system upgrades.
  • Escalate concerns or issues to the account management team as needed.
Requirements:
  • 3-5 years of implementation experience, with SaaS experience preferred.
  • Bachelor's Degree.
  • Proficiency in standard professional tools, including ticketing systems, internet research, and computer system literacy.
  • Exceptional communication skills, including written, verbal, and presentation skills.
  • An understanding of web development and web technologies.
  • Ability to learn new technical processes and services with ease and retain information.
  • Excellent troubleshooting and problem-solving skills.
Compensation:

$75,000-82,000 base salary

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