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Food and Beverage Supervisor

2 months ago

Minneapolis, Minnesota, United States Live Nation Entertainment Full time
Job Summary:

Live Nation Entertainment is a leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our company is dedicated to delivering exceptional live experiences to our customers.

Key Responsibilities:
  • Ensure that high standards are met regarding staff uniforms, quality of service, food quality, timeliness of food, and guest relations.
  • Ensure a comfortable atmosphere in the room, including lighting, temperature, music volume, and cleanliness.
  • Assist and support staff in their job functions as needed.
  • Conduct daily pre-shift meetings in an upbeat and motivational manner.
  • Direct interaction with trainers and trainees.
  • Conduct 100% table visits to ensure exceptional customer service.
  • Ensure that service meets the highest standards of our hospitality organization.
  • Assist in perceiving and troubleshooting potential problems.
  • Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out all servers and bar staff at the end of the shift.
  • Responsible for bank and adherence to our cash handling policy.
  • Assist in filling 'change' requests from bartenders and servers.
  • Maintain our safety and sanitation standards and hold staff accountable for doing the same.
  • Support and communicate with all other departments.
  • Enter all liquor orders and manage the inventory process for the bars.
  • Monitor the labor cost of the shift, paying close attention to overtime.
  • Work directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client's approval.
  • Accurate accounting close-out of special events.
  • Checking accuracy of labor system at the end of the shift.
  • Oversee parties/special events in the rooms.
  • Provide guidance in executing outstanding guest service while following our implemented Steps of Service.
  • Conducts performance counseling and ensures discipline procedures follow all our guidelines.
  • Recruitment and Training of hourly staff members.
  • Develop strategies to generate/enhance revenue.
Requirements:
  • TIPS and RAMP/Responsible Alcohol Awareness Training Certification or Equivalent.
  • Ability to work late hours.
  • 3 years supervisory experience in high-volume restaurant/live entertainment environment.
  • Working knowledge of restaurant and bar operations.
  • Entry-level knowledge of state, federal, and local liquor laws, retail operations, computers (Microsoft Office - Word, Excel, Access, and PowerPoint).
  • Skill in leadership, guest relations, decision-making, and staff schedule maintenance.
  • Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem-solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact.
  • High School diploma.
Preferred:
  • Point of Sales knowledge, preferably MICROS.
  • Some college or college degree.
Physical Demands/Working Environment:
  • Working environment is fast-paced, loud, and stressful.
  • Position requires extended periods of prolonged standing and working on your feet.
  • Must be able to lift or move up to 35 lbs using proper lifting techniques.