Resident Experience Specialist

1 week ago


Tucson, Arizona, United States Fellowship Square, Christian Care Management, Inc. Full time
Resident Experience Manager

We are seeking a dedicated Resident Experience Manager to enhance the lives of our residents at Fellowship Square, Christian Care Management, Inc.

About the Role:

  • Develop and implement strategies to improve resident satisfaction and engagement.
  • Collaborate with staff to deliver exceptional resident experiences.
  • Manage activity sign-up records, dissemination of schedules, and resident communication.
  • Provide excellent customer service and maintain confidentiality of resident information.
Key Responsibilities
  1. Coordinate daily, weekly, and monthly activities to engage residents and provide enjoyable experiences.
  2. Assist with logistics, including setup, staffing, and execution of events.
  3. Staff off-site resident excursions and participate in in-house events.
  4. Assist with resident reservations and activity sign-up records.
  5. Answer phones and follow up with residents to confirm activity sign-ups.
  6. Disseminate activity schedules to residents and create a warm atmosphere.
  7. Maintain confidentiality of all pertinent resident information.
Qualifications
  • Bubbly personality and excellent communication skills.
  • Team player with dedication to delivering exceptional results.
  • Ability to work evenings and weekends as needed.
  • Minimum age requirement of 18 years.
  • Proficiency in English language and basic computer skills.
  • Detail-oriented and able to make independent decisions.
  • Good communication and interpersonal skills.
  • Office and administrative skills required.
  • Experience working with seniors is an asset.
Benefits
  • Daily pay option through PayDaily.
  • Medical, dental, and vision insurance.
  • Paid time off and paid sick leave.
  • 403b matched retirement plan.
  • $15,000 Life insurance paid by company and option to purchase additional insurance.
  • Employee assistance program and more.

Estimated Salary: $55,000 - $65,000 per year based on location and experience.

About Us:

Fellowship Square, Christian Care Management, Inc. is a non-profit organization providing affordable senior housing while enhancing the quality of life and independence of our residents.

We strive to create a warm, family-friendly environment for our team members and foster a culture of compassion and respect.



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