Resident Experience Specialist
1 week ago
We are seeking a dedicated Resident Experience Manager to enhance the lives of our residents at Fellowship Square, Christian Care Management, Inc.
About the Role:
- Develop and implement strategies to improve resident satisfaction and engagement.
- Collaborate with staff to deliver exceptional resident experiences.
- Manage activity sign-up records, dissemination of schedules, and resident communication.
- Provide excellent customer service and maintain confidentiality of resident information.
- Coordinate daily, weekly, and monthly activities to engage residents and provide enjoyable experiences.
- Assist with logistics, including setup, staffing, and execution of events.
- Staff off-site resident excursions and participate in in-house events.
- Assist with resident reservations and activity sign-up records.
- Answer phones and follow up with residents to confirm activity sign-ups.
- Disseminate activity schedules to residents and create a warm atmosphere.
- Maintain confidentiality of all pertinent resident information.
- Bubbly personality and excellent communication skills.
- Team player with dedication to delivering exceptional results.
- Ability to work evenings and weekends as needed.
- Minimum age requirement of 18 years.
- Proficiency in English language and basic computer skills.
- Detail-oriented and able to make independent decisions.
- Good communication and interpersonal skills.
- Office and administrative skills required.
- Experience working with seniors is an asset.
- Daily pay option through PayDaily.
- Medical, dental, and vision insurance.
- Paid time off and paid sick leave.
- 403b matched retirement plan.
- $15,000 Life insurance paid by company and option to purchase additional insurance.
- Employee assistance program and more.
Estimated Salary: $55,000 - $65,000 per year based on location and experience.
About Us:
Fellowship Square, Christian Care Management, Inc. is a non-profit organization providing affordable senior housing while enhancing the quality of life and independence of our residents.
We strive to create a warm, family-friendly environment for our team members and foster a culture of compassion and respect.
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