Behavioral Services Operations Manager

3 days ago


Cordova, Tennessee, United States Hope Full time
Job Overview

We are seeking a highly motivated and organized Behavioral Services Operations Manager to join our Hope team. This individual will be responsible for overseeing the daily operations of our ABA services, ensuring that all aspects of our programs run smoothly and efficiently. The ideal candidate will have a strong background in behavioral health, with experience working with children with Autism Spectrum Disorder. They will also possess excellent communication and interpersonal skills, with the ability to work effectively with clients, parents, and healthcare professionals.

About the Role

In this role, you will be responsible for managing client and technician schedules, coordinating coverage for ABA services, and updating client attendance in our practice management software. You will also be required to track attendance for behavior technicians and RBTs, review and confirm lunch coverage, and ensure coverage for all prearranged client and technician absences. Additionally, you will provide data to the Clinic Site Lead regarding technician and client attendance, update room assignments, and report on space capacity for all services. Furthermore, you will enter and publish behavior technician and RBT schedules for ABA services, collect and update behavior technician availability in the master schedule, and maintain master room schedules in collaboration with clinical staff members.

Responsibilities

The key responsibilities of this role include:
  • Maintaining a billable schedule of 10-15 direct client service hours.
  • Managing client and technician call-offs and coordinating coverage for ABA services.
  • Updating client attendance in practice management software for ABA services.
  • Tracking attendance for behavior technicians and RBTs.
  • Reviewing and confirming lunch coverage for ABA services.
  • Ensuring coverage for all prearranged client and technician absences for ABA services.
  • Providing data to Clinic Site Lead regarding technician and client attendance.
  • Updating room assignments and reporting on space capacity for all services.
  • Entering and publishing behavior technician and RBT schedules for ABA services in advance of each service month.

Requirements

To be successful in this role, you will need to hold a RBT Credential with at least one year of experience working as an RBT in a clinic setting, have maintained a 95% or greater treatment fidelity average for 6+ months, and have at least one year of experience working with children with Autism Spectrum Disorder. You must also not have been placed on a performance improvement plan in the year preceding application. The salary for this position is estimated to be around $50,000 per annum.

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