Corporate Service Director

4 weeks ago


Salt Lake, Utah, United States Kenworth Sales Full time

Job Summary

The Corporate Service Director is responsible for overseeing all branch service departments, coordinating corporate-level service programs, and supporting branch service managers. This role promotes a safety culture and assists in employee recruitment and development.

Duties and Responsibilities

  • Assist Service Managers in the operation of their respective service departments.
  • Monitor service department performance and assist Service Managers in maximizing productivity and efficiency.
  • Create and implement programs to meet corporate and departmental training needs.
  • Track service personnel training curricula and coordinate training schedules.
  • Facilitate communication between Service Managers, manufacturers, vendors, customers, and service representatives.
  • Assist in implementing Company safety programs, including facility inspections and OSHA compliance.
  • Mentor Service Managers in troubleshooting service department problems.
  • Participate in the hiring process to ensure qualified personnel are hired.
  • Work with Vendors and Factory Reps to resolve product deficiencies and warranty/policy solutions.

Qualifications

  • High school diploma or equivalent, college degree preferred.
  • Five years of experience as a heavy duty truck repair service manager.
  • Working knowledge of all heavy truck repair methods.
  • Sales experience preferred.
  • Excellent communication, supervisory, and managerial skills.
  • Ability to manage and coordinate large departments at a profit.
  • Computer skills, including Microsoft Office and dealer/vendor management systems.

Benefits

We offer a full benefits package, including retirement and paid life insurance, vacation time, sick days, and paid holidays. Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer.



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