Corporate Service Director
2 days ago
Job Summary
The Corporate Service Director is responsible for overseeing all branch service departments, coordinating corporate-level service programs, and supporting branch service managers. This role promotes a safety culture and assists in employee recruitment and development.
Duties and Responsibilities
- Assist Service Managers in the operation of their respective service departments.
- Monitor service department performance and assist Service Managers in maximizing productivity and efficiency.
- Create and implement programs to meet corporate and departmental training needs.
- Track service personnel training curricula and coordinate training schedules.
- Facilitate communication between Service Managers, manufacturers, vendors, customers, and service representatives.
- Assist in implementing Company safety programs, including facility inspections and OSHA compliance.
- Mentor Service Managers in troubleshooting service department problems.
- Participate in the hiring process to ensure qualified personnel are hired.
- Work with Vendors and Factory Reps to resolve product deficiencies and warranty/policy solutions.
Qualifications
- High school diploma or equivalent, college degree preferred.
- Five years of experience as a heavy duty truck repair service manager.
- Working knowledge of all heavy truck repair methods.
- Sales experience preferred.
- Excellent communication, supervisory, and managerial skills.
- Ability to manage and coordinate large departments at a profit.
- Computer skills, including Microsoft Office and dealer/vendor management systems.
Benefits
We offer a full benefits package, including retirement and paid life insurance, vacation time, sick days, and paid holidays. Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer.
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