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Customer Service Associate in Automotive Care
2 months ago
Company Overview:
Monro Muffler Brake is a prominent name in the automotive service and tire industry across the United States. We pride ourselves on our personal approach, treating every customer as a valued individual. With a legacy that began in 1957, we have expanded to nearly 1,300 locations nationwide, providing top-notch service to millions of vehicles each year.
Position Summary:
The Customer Service Associate plays a crucial role in ensuring an exceptional customer experience while assisting in the sales of automotive services and products. This full-time, hourly position involves being a key holder and acting as the manager on duty when necessary.
Key Responsibilities:
- Deliver outstanding customer service by being the first point of contact for customers both in-store and over the phone.
- Schedule appointments and engage with customers to understand their needs and present appropriate services.
- Maintain organization and efficiency in service transactions, including estimates and invoices.
- Collaborate with management to address customer service issues and enhance overall satisfaction.
- Uphold safety and health standards in the workplace, adhering to all relevant laws and company policies.
Qualifications:
- High school diploma or equivalent is required.
- A valid driver's license with a satisfactory driving record.
- Minimum of one year of sales experience.
- Strong verbal communication skills and the ability to write clear sales orders.
- Excellent problem-solving abilities and a focus on customer satisfaction.
Work Environment:
This position operates in an automotive shop setting, which may involve exposure to noise, weather conditions, and various automotive materials. The role requires physical stamina, including the ability to lift up to 50 pounds and remain active throughout the workday.
Benefits:
- Paid vacation and holidays for full-time employees.
- Reimbursement for certifications and licenses.
- Immediate eligibility for 401(k) plans upon hire.
- Employee discounts and access to healthcare options.
Career Development:
At Monro, we are dedicated to fostering the growth of our team members through comprehensive training programs and opportunities for advancement within the company.
