Bilingual Customer Service Representative

1 day ago


Naples, Florida, United States Michael Laskin - State Farm Agent Full time
Customer Service Representative Job Description

As a Customer Service Representative at Michael Laskin - State Farm Agent, you will play a vital role in building and maintaining strong relationships with our clients. You will be the first point of contact for our customers, providing exceptional service and support for their insurance needs.

Key Responsibilities:

  • Respond to customer inquiries via phone and email.
  • Process policy changes, and payments.
  • Facilitate communication between customers and State Farm claims department.
  • Assist with billing and general account inquiries.
  • Maintain accurate customer records and documentation (Salesforce).
  • Support sales efforts by identifying opportunities for additional coverage or services.
  • Handle customer complaints and provide appropriate solutions.

Qualifications:

  • Bilingual (Spanish)
  • State Farm experience preferred.
  • Must possess or be able to obtain necessary licensing as required by the state.
  • Previous customer service experience, preferably in insurance or financial services.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with computers and CRMs.
  • Ability to work independently and as part of a team.

Benefits:

  • $55,000-65,000 salary.
  • Sign-on Bonus available to candidates with State Farm experience.
  • Commission opportunities available to those interested in sales.
  • Health, dental, and vision insurance.
  • 401K with match.
  • Paid time off and holidays.
  • Friendly and supportive work environment.


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