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Workforce Optimization Manager
2 months ago
Cedar Fair is seeking a highly skilled Workforce Optimization Manager to join our team. As a key member of our operations team, you will be responsible for identifying labor needs and ensuring the efficient utilization of our workforce to maximize guest experience and drive profitability.
Key Responsibilities- Work closely with park management teams to optimize labor scheduling and ensure efficient use of resources.
- Oversee labor scheduling processes and provide cross-functional support to other departmental managers.
- Monitor productivity of labor force and provide feedback to operating divisions and General Manager on scheduling efficiency.
- Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
- Develop and implement workforce optimization programs to ensure innovation and standardization of best practices across all divisions.
- Serve as the WFM system owner, working with the vendor and Corporate Director of WFM on system issues and upgrades.
- Define key metrics to provide managers with a solid understanding of business performance.
- Stay current on internal work processes, policies, and procedures and identify recurring problems.
- Analyze and manage associate training and certifications to ensure the workforce is placed in the appropriate positions.
- Work with internal audit, HR, and management teams to identify opportunities around regulatory and company policies.
- Develop and manage a flex team of associates who have the ability to work multiple positions in the park.
- Advanced MS Office skills, including building and creating Excel Spreadsheets and writing formulas.
- Comfortable presenting in a group setting.
- Provide guest service according to Six Flags Entertainment Corporation standards.
- Maintain cleanliness and safety in assigned work area.
- Meets scheduling availability requirements, including nights, weekends, and holiday periods.
- Meets Six Flags Entertainment Corporation attendance requirements.
- 1+ years of experience with scheduling functions in a WFM system (UKG preferred).
- 1+ years of experience in WFM reporting, analytics, and support of a Time & Attendance system.
- 1+ years of experience with scheduling compliance rules and regulations.
- Familiar with MS Access table maintenance and query design.