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Automotive Customer Service Representative

2 months ago

Orlando, Florida, United States Greenway Automotive Full time
Customer Service Representative Job Description

Greenway Automotive Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.

Responsibilities:
  • Provide top-notch customer service to clients via phone, email, and internet
  • Schedule appointments and manage customer interactions in a timely and efficient manner
  • Stay up-to-date on all vehicles, accessories, financing options, and promotions to provide accurate information to customers
  • Accurately complete all transaction paperwork and maintain accurate records
  • Identify customer needs, collect information, research issues, and provide solutions and alternatives
  • Attend staff meetings, training, and educational classes as required
  • Perform other duties as assigned
Requirements:
  • Strong computer, internet, mobile, and social media skills
  • Previous experience in a customer support role
  • Highly motivated self-starter with an outgoing, customer-oriented personality
  • Excellent problem-solving skills, including the ability to maintain composure under stress
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff
  • Outstanding phone and communication skills
  • Willing to work with the public on a daily basis
  • Neat, clean, and professional appearance
  • Ability to achieve goals with limited direct supervision
  • Able to work flexible hours, including nights, weekends, and holidays
  • Familiarity with CRM systems and practices, preferred
  • Ability to multitask, set priorities, and manage time effectively
Benefits:
  • Competitive Pay
  • Employee Purchase and Service Discounts
  • Paid Vacation
  • Full benefits options, including Medical, Dental, Vision, Life, Disability, and Accident Insurance
  • 401(k) Retirement Savings Plan
  • State-of-the-art facility with a professional working environment