Medical Director
4 weeks ago
Enhance the patient experience by providing exceptional customer service and ensuring a smooth flow of patients through our facilities.
As a Lead Patient Services Associate, you will serve as a resource to other Patient Services Associates, mentoring and training them to excel in their roles. You will also be responsible for verifying insurance, referrals, and patient demographic information, and supporting the delivery of the Jefferson Experience.
- Serve as a resource to other Patient Services Associates, providing guidance and support to ensure the efficient operation of daily activities.
- Process patient check-in and check-out activities, as well as scheduling appointments via EPIC.
- Greet and interact with patients and visitors in a professional manner, providing exceptional customer service.
- Maintain an efficient flow of patients through our facilities, escalating concerns as necessary.
- Adhere to HIPAA privacy and security requirements, ensuring compliance with all applicable federal, state, and local regulatory standards.
Requirements:
Education: HS Diploma or equivalent required.
Experience: Minimum of 3 years patient-facing healthcare experience.
About Jefferson:
As a nationally ranked healthcare system, Jefferson is committed to providing exceptional patient care and advancing the field of healthcare through education and research. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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