Technical Services Professional

2 days ago


Lakewood, Washington, United States Clover Park Technical College Full time
Job Summary

Clover Park Technical College is seeking a dedicated IT Services Specialist to join our team. This role involves providing technical support to faculty and staff, ensuring efficient use of technology, and acting as a liaison between IT and customers.

Duties and Responsibilities
  1. Streamline IT User Services:
    1. Transition printed forms to an online system, maintaining compliance standards.
    2. Maintain procedure documentation and collaborate with other departments for changes.
    3. Manage Sharepoint Intranet content, including modifications, additions, and deletions.
  2. IT Operations:
    1. Identify and resolve recurring issues.
    2. Generate reports on help-desk and team project activities.
  3. Customer Service:
    1. Resolve escalated customer service inquiries.
    2. Create supporting documentation for the online support knowledgebase.

We are looking for an individual with excellent analytical and problem-solving skills, strong interpersonal skills, and the ability to work independently. A bachelor's degree in business or administration is preferred.



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