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ServiceNow ITOM Architect

2 months ago


Bloomington, Illinois, United States Trident Consulting Full time
Job Title: ServiceNow ITOM Architect

Trident Consulting is seeking a highly skilled ServiceNow ITOM Architect to join our team. As a ServiceNow ITOM Architect, you will be responsible for designing and implementing ServiceNow ITOM solutions using industry best practices.

Key Responsibilities:
  • Design and implement ServiceNow ITOM solutions using industry best practices.
  • Develop and configure integration solutions between ServiceNow and other CMDB tools.
  • Experience with CMDB design, architecture, and implementations with a fair understanding of ServiceNow CMDB model and extensions.
  • Hands-on development to include creation, configuration, and customization of patterns, Discovery Schedules, probe, sensors, and Event rules.
  • Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.
  • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt, and Orchestration use cases.
  • 3rd party software integrations with ServiceNow.
  • Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, and more.
  • MID Server management experience.
  • Experience in multiple ServiceNow implementations.
  • Lead the configuration and customization of ServiceNow instances.
Requirements:
  • 5+ years of experience with ServiceNow required.
  • 8+ years of experience with IT Industry required.
Preferred Qualifications:
  • Certification as ServiceNow System certified administration.
  • CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt.
  • Certified Implementation Specialist- ITSM.
  • ITIL Foundations certification is preferred.
  • Bachelor's degree or equivalent combination of education and experience.

Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology professionals in top companies. Some of our recent awards include: 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America, 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area.