Service Technical Support Specialist

3 weeks ago


Roseville, California, United States LeadStack Inc. Full time

The ideal candidate will support manufactured test equipment, performing tasks such as testing, calibrating, assembling, and disassembling electronic instrument products to maintain functionality and accuracy.

Responsibilities include internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.

Working within the designated area of expertise, the candidate will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.

This position requires calibration and repair knowledge of a wide variety of equipment.

Key requirements include prior experience, related experience in calibration and repair of electronic test equipment, and education, specialized training/certification, or Military experience.

Strong PC skills, excellent communication and organizational skills, and the ability to build and maintain professional relationships with a wide range of people are also essential.

The candidate will be responsible for adhering to the highest standards of business ethics, providing consistent, solid contribution to team and service center delivery goals, and exercising good discretion in the use of time and other resources.

Additionally, the candidate will promote ESD, Service Note compliance, and other programs that are conducive to the delivery of high-quality service and minimization of re-repair.

Effective communication with internal and external customers, initiation of customer interaction as appropriate, and escalation of issues through appropriate channels are also key responsibilities.

The candidate will work within established production processes and be responsible for achieving established team production goals.



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