IT Support Specialist
4 weeks ago
Audacy is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs effectively.
Key Responsibilities:
- Install and configure desktop computer hardware, software, and network connections.
- Monitor the ticketing system and proactively address service issues.
- Provide technical support across the company, both in-person and over the phone.
- Modify user accounts through permissioning change requests.
- Repair and replace equipment as necessary.
- Implement new technologies collaboratively in a team environment.
Requirements:
- Previous experience providing desktop support (1-3 years).
- Basic understanding of networking knowledge: LAN/WAN, TCP/IP, Subnetting, DNS, AOIP.
Preferred Qualifications:
- Strong working knowledge of desktop technologies as it relates to Google Workspace solutions.
- Experience with broadcast or content creation software tools such as Adobe Audition, Audacity, or OBS.
About Us:
Audacy is a leading multi-platform audio content and entertainment company that connects with 200 million consumers. We operate one of the country's two scaled radio broadcasting groups, a rapidly growing direct-to-consumer digital audio platform, multiple audio networks, a major event business, and a leading, award-winning podcast studio.
EEO Statement:
Audacy is an Equal Opportunity and Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace.
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